Dusty R.

We had a issue with the hvac not getting hot , cool air coming out , we called same day Greg came out and went through each step to get us up and running , we did need a part that had Toby ordered , but we had heat strips working , next day I called Greg and left a message, he immediately told me to use the emergency heat and would try to get the part while in Columbia, later that day Jeff came by with the part and put it in the hvac unit , seemed like it was working but right after he left , cool air started coming out and temps dropping while on the heat button , I put in new thermostat batteries just to be sure. Back on emergency heat for now and sent a message to Greg that we would call on Monday for more assistance. Great service from both Greg and Jeff , very polite and knowledgeable of the service they were providing us and responded back on calls and texts from us as well . Thank you both and we will call back on Monday .